ABTA regulated travel agents and tour operators must comply with ABTA’s strict financial rules. These rules are to protect the consumer’s money and allow ABTA to make sure that claims are paid in the event of a company failure. Consumers will get their money back in the event of a company failure or be given help to make alternative arrangements for the holiday to proceed. As a regulatory body, ABTA maintains a strict Code of Conduct. ABTA companies agree to be bound by the Code which governs the relationship between you and a company and also the company’s relationship with ABTA. The Code aims to ensure that you receive the best possible service from your ABTA Travel Agent and Tour Operator from before you book your travel arrangements, through the booking process and the after-sales service and information you get, to the way they handle any complaint you may have. A Guide for Consumers |
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